Channels Hotel

Cancellation Policy

Cancellation Policy

For a 1 room (or 1 Apartment), 1 night booking, should you need to cancel your room, you will be charged your part payment of £50, up to 3 days before check in, or if cancelled WITHIN 3 days of your stay, the FULL payment for your stay will be chargeable.

For a 1 room (or an Apartment), 2 to 6 nights, should you need to cancel your room, you will be charged your part payment of £** (half of your total invoice), up to 5 days before check in, or if cancelled WITHIN 5 days of your stay, the FULL payment for your stay will be chargeable.

For a 1 room (or an Apartment), 7 nights or more, should you need to cancel your room, you will be charged your part payment of £** (half of your total invoice), up to 7 days before check in, or if cancelled WITHIN 7 days of your stay, the FULL payment for your stay will be chargeable.

For a 2 to 5 room (or 2 to 6 Apartments), 1 night booking, should you need to cancel any or all of your rooms, you will be charged your part payment of £** (half of your total invoice), up to 5 days before check in, or if cancelled WITHIN 5 days of your stay, the FULL payment for your stay will be chargeable.

Day 7 (168 hours) 7 nights or more cancellation, BEFORE 2pm, Day 6 (144 hours), Day 5 (120 hours) 2 to 6 night stay cancellation, BEFORE 2pm (and 2 to 5 rooms, 1 night), Day 4 (96 hours), Day 3 (72 hours) 1 night stay cancellation, BEFORE 2pm Day 2 (48 hours), Day 1 (24 hours), Day of Stay.

Smoking Policy

In conjunction with the law we have a strict NO smoking policy in ALL internal areas of Channels Lodge and Chelmsford Serviced Apartments. Should any customer who chooses to ignore this, they will be charged £100.00 for cleaning and inconvenience caused to other guests. This also applies to smoking out of the windows, please don’t do it.

Dine & Stay T&Cs

All offers are available any day of the week/weekend and include breakfast and use of the local Nuffield Health & Fitness Centre in Chelmsford.

All bookings are subject to availability and must be secured by a £50.00 non-refundable part payment, made at time of booking with a further 72 hour cancellation term.

The allowance for the 2 course meal is £18 per person. Anything over and above this figure will be added to your final bill, to be settled on departure.

All of the above Special Offers cannot be used in conjunction with any other offer and can only be used, one at a time eg, not to be used with the Group Booking Rate.